Refund & Return Policy

Our Promise

E-Lux promises to deliver the best services, advice and convenience to our customers which they actually deserve, hence proving ourselves to be the trusted partner for technology. We deliver all our products at highly competitive prices. In case if you are not completely satisfied with your purchased product, we can help you with an exchange, return and refund.

Returns Policy

E-Lux believes in 100% return and refund of the products. There are certain conditions that must be fulfilled while making a product return:

• The product must be unwashed, unused and in its perfect condition
• The purchased product should include its original tags, accessories, user manual, warranty card and freebies
• The delivered product should be returned in its undamaged and original packaging box.

If we find that the returned product is not in a satisfactory condition, we reserve the right to send it back to you.

Reasons of Return

1. The purchased product is slightly damaged, broken or malfunctioning
2. Incorrect or incomplete product has been delivered
3. The purchased product needs to be exchanged with another brand

Refund Policy

E-Lux holds certain rules for a refund which are as follows:

• Up till 10 days, the refunded amount will be given back as per the purchased price
• After 10 days, the refund amount will be conditional to the market forces i.e.
  • If the market price decreases, the refunded amount will also decrease
  • If the market price increases, the repaid amount will remain the same (i.e., at the time of purchase).

Whatever product(s) you buy from E-Lux can be exchanged at any time, subject to its condition, attached documents and original packaging.